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Providing Your Customers with an Unforgettable Dining Experience

Numerous food scares and pest issue in food & beverage (F&B) establishments have resulted in increasing public awareness of food quality and safety in every parts of the world along with Indonesia. The sight of pest in an F&B outlet does not only spoil customers’ dining experience but poses risk of food contamination.

10 things you should do in the restaurant

  • 1. Find any presence of larvae and pupae in potential places such as garbage/waste disposal area, dirty drains, sewage, decaying matter 

    a. Resting place in day time: walls, ceilings, interior surfaces, garbage cans 

    b. Resting place in night time: ceilings, cords and electric wire

  • 2. Spot for any presence of flies within the premise

  • 3. Wash and empty garbin bin regulaly, and keep lid closed at all times

  • 4. Store all food supplies in airtight containers or refrigerator. Do not leave fruits, vegetables or fermented liquid lying in the open

  • 5. Keep door closed at all times. (Flies might enter from outdoor)

  • 6. Do not leave pails of water with food particles lying around after mop. (Empty, wash and keep dry immediately)

  • 7. Keep place clean and dry at all times. Ensure adequate sanitation is in place to provide food and waster source for flies to breed. Instance, keep drains clean and free from debris to reduce breeding sites.

  • 8. Install a mesh or flyscreen on the windows especially around kitchen and waste area

  • 9. Place regularly clean and sanitsied floor mats to avoid build-up of grease

  • 10. Install Insect Light Trap and pesticide application to control and reduce the number of flies effectively

Find out more on our Flies Control Solution to help keep flies infestation at bay. Visit or call 0800 1 333 777 for more information.

Visitor Expecting Improvement on Food Quality and Hygiene

The rising of Indonesia economic middle class group has also impacted on the rises on consumers’ demand and expectations. One of the business sectors that shown significant growth is food industry, including restaurant and café. With thousands food businesses established in Indonesia, and the increasing entries of these businesses year on year, diners are definitely spoilt for choice in deciding which restaurant to patronize. Critics and negative comments often posted in social media as Indonesian are very keen on social media. 

For instance, besides selecting restaurants with good taste quality, chef reputation, menu range, exquisite food design, the ambiance and décor of the place, customer service rendered by the crew and more importantly the cleanliness and hygiene standards of the restaurant. 

There are incidences where presence of flies is found in the soup served, or reported food contamination cases among diners. Besides managing with medical or business compliance issues, resolving customers’ grievance and complaints forms a big business disruption to restaurant owners. 

However, the bigger hassle faced among these food establishment is reputation and social media risks. With technology and trend in engaging social media to express likes and dislikes, it has become a common platform to feedback positive reviews or critic negative experience. Managing PR Crisis, amidst resolving pest issues can be stressful. Particularly winning the trust and confidence back from these customers to patronise the restaurant again. 

Find out more on our Flies Control Solution to help keep flies infestation at bay. Visit or call 0800 1 333 777 for more information.

Potential Risks and Hazards in Food and Beverage Industry

Diagram showing the parts of the supply chain that pest can infiltrate

Supply Chain Management

In the food supply chain, you may noticed that there are numerous pest infiltration points and as vulnerable as the food processing plants, restaurants are also at high risk. Undetected pest infestation/ problem along the food supply chain could potentially end up at your restaurant.

Flies feed any food. It could be in a restaurant.

100 different pathogenic organisms could be brought by house fly, or also known as Musca domestica. Flies known as diseases transmission pest as well as known as a nuisance pest. Some examples of disease pathogen include Salmonellosis, polio, dysentery, typhoid fever and cholera. They are attracted to wide variety of substances from excrement to human food and general feeders by nature. They are also attracted to buildings via odor and air current, or warm and moist material with sufficient food for larval development (for egg laying purposes). 

Drosophila species also known as fruit fly is the other common species of flies, attracted to fresh fruits and vegetables and animal excrement. Attracted to light, they source for alternative sites such as soil mop and broom heads, fruit placed under table or cabinet, or left out in a bowl or dish water or mop water full of food particles provides ideal breeding sites. 

These conditions are typically common in a restaurant, whereby food preparation, food wastage and disposal, decayed food, choked drains or grease traps and soiled cleaning tools takes place on a daily basis. Because these flies’ night resting places are usually near to their daytime food sources, this increases the risks of flies’ infestation in a kitchen or food serving area in a restaurant. 

Do you know? A fruit fly life cycle competes in 8 to 10 days. This makes big reproductive risks impact. An adult house fly typically lives 15 to 25 days. 

According to the National Environment Agency Food Establishment Licenses and Regulations, restaurants are subjected to penalty ranging from demerit points to financial penalty or even business closure. There are also numerous cases of reported food poisoning and placing diners at health risks. Medical reimbursement or dispute might arise if condition turns serious. 

As a food business operator, it is important to eliminate source of potential larval development, perform diligent housekeeping, identify root source and ensure control measures are in place to create adequate protection and safety to your diners.

Find out more on our Flies Control Solution to help keep flies infestation at bay. Visit or call 0800 1 333 777 for more information.

Why Rodents Are Considered Unwanted Dining Guests?

Rodents are regarded as harmful pests as they are often associated with diseases and contamination. DIY methods and self-help solutions can be ineffective, time consuming, nerve wrecking and dangerous. As rodents multiple quickly and are agile in hiding and crawling around, it can be challenging to contain rodent infestation in a restaurant.

It can be embarrassing or invite negative impression if the diners actually hear the scratching or scuttling sounds made from these rodents, or worse of all, the smell of urine, which is an indicator of rodent infestation. The odour can be particularly strong and musky to the public.  Here are some useful tips to check if your restaurant has rodent infestation. Identify and spot rodent signs before your customers do.

As their hiding areas are usually under piles, among corners or appliances, furnishings and trash bins, your preparation kitchen becomes a common and high risk areas for these rodents to hide and breed. This makes it more challenging for restaurant owners to identify any rodent presence and decreases the risks of harbouring them.

Find out how these rodent infestations can cause harm and spread of diseases to your diners, in particular, Salmonella, a common bacteria resulting from rodent problem.

It is important to cultivate good housekeeping tips to prevent rodents from hiding and breed in your kitchen.

  1. Check your area in detail, and find their entry points. Once you find the entry points, sealed them and block them off
  2. Windows and exterior doors should fit properly and be kept closed when not in use
  3. Remove and properly dispose of all junk daily from your restaurant

As mice can enter through cracks or holes as small as a pencil-size opening, it is critical to all cracks and crevices are sealed. For some conditions of the restaurants, we recommend pest proofing to prevent pest entry for instance, using a wire mesh for ceiling, pipes and plumbing. Our team of specialist can suggest a holistic pest proofing program for your environment.

Find out the various rodent control solutions to protect your restaurant from rodent infestation such as placing baiting stations and rodent traps strategically. Contact us today on 0-8001-333-777 or fill out a contact form.

You might invite 6 others unwanted ‘visitors’ in your restaurant, beside dinners

Did you know? Just within an enclosed and contained premise like a restaurant or café, there are more than 7 key risk areas harboring more than 6 pests? 


Flies are the most common pests in Indonesia in almost all key risk areas in restaurant. Food safety begins right at where the food is stored and kept. Maintain diligent housekeeping to avoid food and water source for flies to breed is recommended. Beside that always be sure to have all food well stored and sealed. Food preparation within the kitchen plays a big role in risking the potential of pest infestation, such as flies. For example, fruit fly feeds on fruits, vegetables and fermented liquid, while house flies feeds on human food and garbage and excrement. These are common ingredients or leftovers found in the kitchen. The worst scenario is to spot presence of flies within the serving or dining area. 

Flies, known as disease-transmission pest can transmit diseases such as Salmonellosis, polio, dysentery, typhoid fever and cholera. They harbor more than 100 different pathogenic organisms and potentially can place diners at health and food consumption safety risks. 

Disposal or garbage area should not be neglected at all times. This is because, flies are attracted to fermenting residue, unclean drains, decaying or garbage matters. If the lid is uncovered, or not emptied or kept clean, flies could potentially breed and fly in to the food preparation of server area. 

All food establishments are required to undergo stringent food regulation compliance and penalty including demerit points, financial penalty or business closure may be imposed on business owners. These damages can be minimised and avoided with adequate pest control measures and housekeeping habits cultivated.

Find out more on our Flies Control Solution to help keep flies infestation at bay. Visit or call 0800 1 333 777 for more information.

Flies control can be done in a discreet manner.

Most food and beverage owners pay attention to the aesthetics and décor of the environment, providing a pleasant and luxurious dining experience, complimenting with quality cuisine and excellent customer service. However, ensuring a pest-free environment is an important, as all food establishment businesses embrace zero-tolerance policy to food contamination risks or worst of all, presence of pests in the premise. 

House flies are well known as disease-transmission pest such as disease pathogen including Salmonellosis, polio, dysentery, typhoid fever and cholera. They are attracted to wide variety of substances from excrement to human food. They are also attracted to buildings via odor and air current, or warm and moist material with sufficient food for larval development (for egg laying purposes).

The other common species, Fruit fly (as the name suggest) are attracted to fresh fruits and vegetables and animal excrement. They source for alternative sites such as soil mop and broom heads, fruit placed under table or cabinet, or left out in a bowl or dish water or mop water full of food particles provides ideal breeding sites. 

As the leader in pest control who innovates solutions, we understand both efficacy and aesthetics outlook are equally important. The Illume, an Insect Light Trap technology is designed to help restaurants keep flies infestation at bay in a discreet manner, while maintaining a classy and elegant finish to the environment. The coverage area of 12m² is ideal to install at locations such as bar counters, restaurant receptions or takeaway corners. Quick and easy installation and maintenance means delivering a hassle-free and convenient solution to busy restaurant owners. The Illume comes with a worldwide safety certification and easily blend in the décor, passing off as a stylish lamp plug-in on the wall. 

Find out more on our Flies Control Solution to help keep flies infestation at bay in a discreet manner. Visit or call 6347 8138 for more information.

Why Restaurant Owners Should Worry?

Pests are carriers of food-borne diseases such as Salmonellosis and Leptospirosis, the few deadliest to humans.

Moreover, the appearance of pests whether it’s live or dead can make customers be repulsive to your food. On top of that, negative publicity via blogs and social networking sites can easily damage the valuable reputation of your restaurant that you’ve worked very hard to maintain. Therefore, it is critical to implement a comprehensive integrated pest management programme to help you manage pest risks better.

Managing a large scale kitchen and canteen can be stressful.

Most industrial and manufacturing plants cater food for its huge number of production workers and employees. This means, the health and safety of these employees are at stake if the hygiene standards and food safety are not met in optimal and adequate manner. 

Imposing health risks could also mean implicating the productivity of the businesses, impacting on work day lost or reimbursement cost. These risks and business financial impact can be avoided and well managed with stringent food safety and hygiene quality control in place. 

The Genus Spectra is designed to support large scale environment such as Industrial and Manufacturing plants better manage their flies’ infestation risks better. The unique bulb configuration means a faster catch rate or in other words, reduces the flying inspection population quickly. The coverage area could extend to 80m² to 160m², which means assuring a maximum attraction with wider catch rate. As a specialist in the pest control industry with more than 50 years of brand history, we understand regulatory compliance and audits are critical. The units are full HACCP complied. While the solutions are quick and convenient to install and maintain or service, we also pay attention to little details to bring more value to customers. The Genus Spectra operates in a silent and discreet manner, and helps prevent disturbance or disruptions to the production and 10% energy savings means, being more cost effective and environmental-friendly. 

Our team of specialist is trained to give professional recommendation in terms of the number of units required, and strategic locations to place them for effective catch rate. Reporting and trend analysis are also available to help monitor the flies population diligently, and facilitate in your audit and compliance inspections in a less stressful manner.

Find out more on our Flies Control Solution to help keep flies infestation at bay. Visit or call 6347 8138 for more information.

How to prevent your restaurant from Flies infestation

Restaurants are supposed to provide their guests with safe, clean and pleasant dining environment. Service satisfaction and delighting patrons with good culinary offering is a constant key priority in a food business environment.

As a result, flies aren’t welcome in such settings because Flies can transmit pathogenic microorganisms that cause E. coli, salmonella and shingles. To make matters worse, more than five bacteria species carried by common house flies that was not previously linked to the pest. These diseases can cause food poisoning or even respiratory infections in humans.


It is a fact that having flies in a restaurant is not only upsetting to the health of your customers, but it is even more detrimental by damaging your restaurant reputation that could have a significant impact on its revenue.

If you run a restaurant and you’re starting to notice more flies in your cooking area than normal, then you need to do something about it quickly. Keeping your restaurant’s kitchen clean and sanitized is critical to help prevent attracting flies. Therefore here are some prevention tips you can adopt:

  • Make sure that all entry points are sealed off. This may require additional screens on doors and windows.
  • Depending on your restaurant, you might even be able to use an “air curtain” or large fans pointed at entry points to help keep flies from gaining access to your kitchen.
  • Any food that is not being immediately used should be kept in the refrigerator or freezer so it isn’t left standing.
  • Be sure all kitchen and restaurant staffs are making a habit of closing door to prevent flies from entering your kitchen and restaurant.
  • Pay attention after vendor shipments are loaded in to your kitchen or warehouse.
  • Don’t let spills wait. Clean up as soon as possible.
  • Clean up trash and clutter. Flies are attracted to your restaurant because of food odors.

Like many pests, flies are more than just a nuisance; they are a symptom of a greater problem inside your restaurant. Once you correct any issues at your restaurant that may be attracting flies or allowing them to thrive, you can guard against them.

Work with our specialist for peace of mind assurance at [email protected] or call 0 800 1 333 777 to identify the types of flies plaguing your restaurant. Together, we can keep flies from showing up and stealing a meal from your restaurant.

Why Rentokil?

  • Audit Support - We have in-depth understanding with Indonesia's legislative including internal and external audit requirements for the food related industry.

  • Dedicated Key Account Manager - Supports multi-site customers to achieve consistent approach across all facilities with one point of contact.

  • Nationwide Support - With 17 branches throughout Indonesia, we ensure that all your pest control needs are in good hands giving you a complete peace of mind.

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